Customer support and Google are not exactly synonymous these days as we enter another week of customer complaints about the Nexus One.  The Nexus One is different than other Android devices because it is a trifecta of confusion – sold by Google, manufacturer by HTC and operating on T-mobile.  So who do you turn to when you have problems with your Nexus One?  Today we have an answer, Google has announced a new support hotline for customer inquiries. To reach the hotline, which will be open daily between 7 a.m. and 10 p.m. Eastern time, customers can call 888-48-NEXUS (63987).

Consider this the first of many steps Google needs to take if it plans on overtaking the smartphone world.  Some other great news we’ve just confirmed is that Google has dropped the ridiculous termination fee for customers who want to return the handset after the 14-day period (30 in California).  Rather than forking out $550 in fees between T-mobile and Google, unsatisfied customers are now only required to pay $350 in EFTs.  So better support and a lower ETF, sounds like we might have the second coming of the Nexus One or at the very least a little extra comfort for the next US Carrier to launch the device – Verizon Wireless.

[via NYTimes]